MFA Approval Troubleshooting
Multi-factor authentication adds an essential security layer to treasury platform sign-in. When token or app approval prompts don't work correctly, these troubleshooting steps help restore access quickly.
Approval Prompt Not Showing
If your token or app approval prompt doesn't appear during sign-in, first check your device's notification settings. Ensure your authenticator app has permission to send notifications and that do-not-disturb mode isn't blocking alerts. SMS or push delivery delays can occur during high-traffic periods, so wait a few minutes before requesting a new prompt. Verify that your registered phone number or email address matches your current contact information, as outdated details prevent delivery of authentication challenges.
Token Approval Mismatch
When token approval fails or shows a mismatch error, verify your device's time synchronization. Time sync or clock mismatch issues cause authentication tokens to be invalid. Enable automatic time synchronization in your device settings and ensure your timezone is correct. If you're using a hardware token, check that the device battery isn't depleted and that the token hasn't been reset. For app-based authentication, ensure your authenticator app is updated to the latest version and that it's properly synced with your account.
Device Registration Issues
Authentication challenges may occur if your device isn't properly registered or trusted. Device trust checks verify that you're accessing from an authorized device. If you're using a new device or browser, you may need to complete additional verification steps through your provider's secure channels. Clear any cached authentication data and re-register your device if necessary. Ensure you're using the same device and browser profile that was originally registered for MFA.
MFA Requirements for Treasury Platforms
For treasury platform sign-in, multi-factor authentication requires proper device configuration and app setup. Secure access verification depends on receiving and approving authentication challenges through your registered device.
Authenticator App Setup
Ensure your authenticator app is properly configured and synced with your account. Update the app regularly to receive the latest security features and bug fixes. Verify that push notifications are enabled for authentication requests.
Device Time Sync
Authentication tokens are time-sensitive and require accurate device clocks. Enable automatic time synchronization to prevent token validation failures. Check your device's date, time, and timezone settings regularly.
Notification Settings
Review your device's notification permissions for your authenticator app. Ensure alerts aren't blocked by do-not-disturb modes or notification filters. Test that you receive other app notifications to verify your device settings.
Common MFA Error Scenarios
When corporate banking login not working involves MFA, several common scenarios can block successful authentication. Account access locked situations may occur after multiple failed approval attempts. Sign-in error messages related to MFA typically indicate device verification problems or token expiration.
Business banking sign in issues with MFA often stem from device trust check failures or authentication challenge timeouts. Cannot access account dashboard problems may require re-registering your device or updating your authenticator app. Always use your provider's verified support channels when MFA problems persist.
Additional Resources
For browser-specific MFA issues, review Browser Fixes. If you need to reset your authentication setup, see Password Reset for context on verification requirements.
For immediate assistance with MFA approval problems, call for general service questions.
We cannot help with bank account access, passwords, or one-time codes.