Support Channels

Independent site. Not affiliated with TD Bank or any financial institution. This site does not provide account access, customer support, or login services. For account-specific issues, use your bank's verified channels.

When troubleshooting account access issues, it's essential to use your provider's verified support channels. This ensures you receive legitimate assistance while protecting your account security.

Using Verified Support Channels

Always contact your provider directly through their verified, provider-published contact methods. Use contact information from your account statements, bank-provided correspondence, or verified website addresses. Do not use contact information from unsolicited emails, text messages, or phone calls.

Phone Support

Call your provider using the phone number from your account documentation or verified website. Verify the number independently before calling, especially if you received it through an email or message.

Secure Messaging

Use your provider's secure messaging system within your account portal. This ensures your communications are encrypted and delivered through verified channels.

In-Person Assistance

If available, visit your provider's physical location using address information from verified, provider-published sources. Verify the location independently before visiting.

Information Security

When contacting support, be cautious about what information you share. Legitimate support representatives will never ask for your full password, one-time codes, or complete account numbers over unsecured channels.

Never Share:
  • Your complete password
  • One-time authentication codes
  • Full account numbers
  • Government ID numbers
  • PINs or security question answers

Device Checks Before Contacting Support

Before contacting support, complete basic device checks to rule out common issues. Verify your browser settings, check your device's time synchronization, and ensure your network connection is stable. These checks may resolve your access problem without needing to contact support.

If you're experiencing issues with treasury platform sign-in, review Access Checks for systematic verification steps, or check Browser Fixes for device-specific troubleshooting before reaching out to support.

What to Expect from Support

Legitimate support representatives will guide you through verification steps using information you already have on file. They may ask you to verify your identity using partial information or security questions, but they should never request your complete password or one-time codes.

Support representatives can help you troubleshoot authentication challenges, device verification issues, and account access problems. They can guide you through browser configuration, device settings, and security feature setup.

Additional Resources

For troubleshooting steps you can complete independently, review our other pages:

For immediate assistance, call for general service questions.

We cannot help with bank account access, passwords, or one-time codes.